Return and Exchange Policy
Return and Exchange Policy
To exchange or return an item you must first get a Return Confirmation number (by e-mailing us) and the item must be returned, not worn,with tags with in 14 days of shipping to receive a refund, if returned after 14 days you will receive store credit.You have up to one year to use your credit. Clearance items may only be exchanged or a store credit given. Any package without an RA# will be refused. We cannot issue credit for an item without an RA # . Some items might be on back order as we have several warehouse locations, but it is usually only for a week. Special orders are not refundable but if they do not work we can do an exchange or in store credit. No returns accepted after 30 days. Sales tax only applies to Texas residents. Shipping amounts are calculated by normal UPS shipping rates and are not refundable. We are not responsible for lost or stolen packages. WE ARE NOW OFFERING LAYAWAYS...SO IF YOU WANT TO PUT SOME THINGS IN LAYAWAY..JUST EMAIL US AND WE WILL GET THAT DONE FOR YOU! We do overnite shipping, but there will be an extra charge which will depend on the weight and insurance amount on the item!! Just email or call for an estimate!!
Lombards Online
lombardsboutique@yahoo.com
To exchange or return an item you must first get a Return Confirmation number (by e-mailing us) and the item must be returned, not worn,with tags with in 14 days of shipping to receive a refund, if returned after 14 days you will receive store credit.You have up to one year to use your credit. Clearance items may only be exchanged or a store credit given. Any package without an RA# will be refused. We cannot issue credit for an item without an RA # . Some items might be on back order as we have several warehouse locations, but it is usually only for a week. Special orders are not refundable but if they do not work we can do an exchange or in store credit. No returns accepted after 30 days. Sales tax only applies to Texas residents. Shipping amounts are calculated by normal UPS shipping rates and are not refundable. We are not responsible for lost or stolen packages. WE ARE NOW OFFERING LAYAWAYS...SO IF YOU WANT TO PUT SOME THINGS IN LAYAWAY..JUST EMAIL US AND WE WILL GET THAT DONE FOR YOU! We do overnite shipping, but there will be an extra charge which will depend on the weight and insurance amount on the item!! Just email or call for an estimate!!
Lombards Online
lombardsboutique@yahoo.com